14-day request period
Contact us within 14 days after delivery if you want to cancel and return an eligible item. Send the order reference, item name, quantity and reason to support@sonicpulseuk.shop. This policy supplements mandatory consumer rights.
Condition required
Return items unused, unmodified, complete and in their original product packaging with sleeves, straps, clips, holders and supplied parts. You may inspect an item as you would in a shop, but a refund can be reduced for diminished value caused by excess handling, damage, staining, washing or misuse.
Product-specific boundaries
Opened Score Notebook Packs cannot be refunded if written in or marked. Cotton pouches must be unworn, unwashed and clean. Wooden and felt products must not be soaked, stained or refinished. Glass timers must be returned intact in their padded box. Magnetic dishes must include the undamaged enclosed base and pouch.
Non-returnable situations
We do not accept products personalised at a customer’s request, items damaged after delivery through misuse, or items missing essential components. These exclusions do not apply where an item was faulty, misdescribed or damaged on arrival.
Return transport
After approval we provide the return address and instructions. For a change-of-mind return, you pay return postage and should use a tracked service. If the product is faulty, misdescribed or arrived damaged, we provide or reimburse reasonable standard return transport after review.
Inspection and refund
We inspect returns after arrival and email the outcome. Approved refunds are sent to the original payment method, normally within 5–10 business days after approval. Your payment provider or bank may need additional processing time. Original standard outbound shipping is refunded where required by law; upgrades are not refunded beyond the standard amount.
Damaged or incorrect orders
Contact us promptly, preferably within 48 hours of delivery, with the order reference, package condition and clear photos of the item and shipping carton. Keep all packaging until we confirm whether collection, return, replacement or refund is appropriate.
Exchanges and contact
We process exchanges as a return and a new order so that stock, price and tracking remain clear. Contact SONIC PULSE LTD at support@sonicpulseuk.shop, +44 7250006658, or 29 Balvie Road, Milngavie, Glasgow, Scotland, G62 7EH. Last updated: 17 July 2026.