Start the return
- Email support@sonicpulseuk.shop or use Contact within 14 days of delivery.
- Provide the order reference, item, quantity and return reason.
- Wait for return approval and the correct return address before posting.
- Send the item within 14 days after telling us you are cancelling.
Pack by product type
Keep every supplied part together and protect finished surfaces. Use the padded box for sandglass timers; sleeves for rails, stands and wooden pieces; dust cover and stack for sorting trays; tube and straps for the puzzle mat; holder for coasters; and the original protective pouch for the magnetic dish.
Do not place loose metal fittings against wood or glass. Use a sturdy outer carton and remove unrelated old shipping labels.
All returnable catalogue items
Condition check
We check that the returned SKU matches the request and that the product is unused, clean, complete and in original packaging. Notebook pages must be blank; cotton items unwashed; wooden finishes unstained; glass intact; clips, straps, holders and magnetic base included.
Faults and transit damage
For a defect, wrong item or arrival damage, keep the packaging and send photos before returning anything. We assess the evidence and arrange the appropriate collection, replacement, repair where legally suitable, or refund. Your statutory rights are not limited.
Tracking and responsibility
Use tracked postage for change-of-mind returns and keep the receipt until completion. You are responsible for the parcel until it reaches the authorised return address, except where we supplied and control the return service.
After arrival
We normally inspect a return within 3 business days after receipt and email the decision. Approved refunds then follow the Refund Policy. If a return does not meet the stated condition, we will explain the evidence and available next step.