Processing time
In-stock orders are normally picked, checked and packed within 1–2 business days, Monday to Friday excluding public holidays in Scotland. Orders placed after the daily carrier collection begin processing the next business day. We email if stock or address review creates a material delay.
Shipping price
Standard shipping costs $9 for merchandise subtotals below $55 and is free at or above $55. All amounts are in USD. Faster services, if offered for the destination, are priced separately before payment.
Delivery estimates
Typical estimates after dispatch are 2–5 business days within the United Kingdom, 5–10 business days to Ireland, 6–12 business days to the United States and Canada, and 7–14 business days to Australia. Remote areas and customs clearance can take longer.
These are estimates, not guaranteed arrival dates. Weather, carrier disruption, address checks and customs processes may affect delivery.
Catalogue fulfilment
Tracking and delivery
When a tracked service is used, we email the tracking reference after carrier handoff. Delivery can be completed to the address, a safe place, parcel point or authorised recipient according to the selected carrier’s process. Review the address carefully before payment and contact us immediately if it is wrong.
Packaging and special handling
Wood and finished surfaces are sleeved; glass sand timers use a padded inner box; the puzzle mat ships around its tube; magnetic dishes are separated from vulnerable contents within the parcel. A mixed order may use more than one protective inner pack but is normally consolidated into one shipment.
Customs and import charges
For international orders, the recipient is responsible for import duty, tax, brokerage or customs charges unless checkout expressly states they are included. Customs authorities may require recipient information. Refusal to pay a lawful import charge can result in return costs being deducted where permitted.
Unable to deliver
Follow the carrier notice promptly to rearrange delivery or collection. If a parcel returns because the address was wrong, incomplete, unclaimed or refused, we contact you about re-shipping costs or a refund less unrecoverable transport where lawful.
Loss, damage and contact
If tracking stops beyond the estimate or the parcel arrives damaged, contact support@sonicpulseuk.shop with the order reference. For damage, keep the carton and item and provide clear photos, preferably within 48 hours. We investigate with the carrier and provide the remedy required by consumer law. Last updated: 17 July 2026.